Refund policy

Return, Replacement & Refund Policy

Thank you for shopping with Basketora. Please review the following policy before placing your order. It explains how we handle cancellations, returns, exchanges, replacements, and refunds.

Order Cancellation

Orders may be canceled or modified within 1 hour after they are placed.

After this period, production may begin to ensure timely fulfillment. Once production has started, orders can no longer be canceled or modified.

Orders canceled within the 1-hour cancellation window are eligible for a full refund to the original payment method.

Return Policy

We accept eligible return requests within 30 days from the date your order is delivered.

Before returning any item, please contact our customer support team for authorization. Returns sent without prior approval may not be accepted.

Email: cs@basketora.space

Eligible Return & Exchange Cases

Returns or exchanges are accepted only under the following circumstances:

Size Exchange

If you need to exchange your jersey for a different size, the item must be:

  • Unused

  • Unworn

  • Unwashed

  • In its original condition

  • Returned with all original tags and packaging

Shipping Damage

If your order arrives damaged during shipping, please notify us within 7 days of delivery and provide clear photos of both the product and its shipping packaging so we can assist you promptly.

Non-Eligible Return Cases

Returns, exchanges, or refunds cannot be accepted for:

  • Customized or personalized jerseys, except when the item arrives damaged during shipping or an error occurred during production.

  • Refund requests for items ordered in the wrong size by the customer. Eligible size exchanges may still be available under this policy.

  • Incorrect color, style, or customization selected by the customer.

  • Incorrect shipping address or personalization information provided during checkout.

  • Minor color differences caused by monitor or mobile device display settings.

  • Normal wear and tear or damage occurring after delivery.

  • Change-of-mind requests submitted after the 1-hour cancellation period has expired.

Replacement Policy

If your item arrives damaged during shipping, has a manufacturing defect, or you receive the wrong product due to our error, we'll provide a replacement at no additional cost.

Please contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

We may request additional information if needed to verify your claim. Once approved, we'll arrange your replacement as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs when requesting a size exchange.

If the item is damaged during shipping, defective, or shipped incorrectly due to our error, Basketora will cover the replacement or any applicable shipping costs.

Refunds

Refunds are available only under the following circumstances:

  • Your order is canceled within the 1-hour cancellation period.

  • We are unable to produce or fulfill your order.

  • A verified issue cannot reasonably be resolved through a replacement.

  • An eligible returned item has been received, inspected, and approved.

Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Need Assistance?

If you have any questions regarding your order, production, shipping, returns, exchanges, or replacements, our customer support team is always happy to help.

Website: basketora.space

Email: cs@basketora.space

Business Hours: Monday – Saturday

Response Time: Within 12–24 business hours