Shipping policy
Shipping Policy
Thank you for choosing Basketora.
Every jersey we offer is crafted with attention to detail using premium materials and workmanship. All of our jerseys feature fully stitched names, numbers, logos, and patches—never printed—to ensure outstanding quality and long-lasting durability.
Please note that your total delivery time includes both Production Time and Shipping (Transit) Time.
Production Time
Personalized jerseys require additional production before shipment.
Depending on the type of jersey ordered, production times are as follows:
Ready-Made Jerseys (Non-Custom)
Standard jerseys without any personalization.
Estimated Production Time: 1–3 business days
Basic Custom Jerseys
Includes simple personalization such as:
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Custom name
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Custom number
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Age
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Basic text customization
Estimated Production Time: 3–5 business days
Special Custom Jerseys
Includes advanced customization such as:
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Custom logos
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Additional embroidery
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Multiple embroidery locations
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Special patches
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Fully personalized designs
Estimated Production Time: 7–12 business days
Production times may vary depending on the complexity of the requested customization.
Estimated Shipping Time
After production has been completed, your order will be shipped to the destination provided during checkout.
| Destination | Estimated Transit Time |
|---|---|
| United States | 8–13 business days |
| Canada | 8–15 business days |
| Australia | 8–15 business days |
| United Kingdom | 7–12 business days |
| Europe | 8–15 business days |
| Rest of the World | 10–20 business days |
Shipping estimates are calculated in business days (Monday–Friday) and do not include customs processing or unexpected carrier delays.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Please allow 2–5 business days for tracking updates to appear after your package has been handed over to the shipping carrier.
Peak Season Notice
During holidays, major sporting events, promotional campaigns, or other high-volume shopping periods, production and shipping may require an additional 2–4 business days.
We sincerely appreciate your patience during these busy periods.
Shipping Address
Please review your shipping address carefully before completing your purchase.
Basketora is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
Customs & Import Duties
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country's customs authorities.
Any applicable charges are the responsibility of the customer.
Lost, Delayed or Damaged Packages
If your shipment is lost, arrives damaged, or experiences an unexpected delivery delay, please contact our customer support team as soon as possible.
We'll work directly with the shipping carrier to investigate the issue and help provide an appropriate resolution whenever possible.
Contact Us
If you have any questions regarding production, shipping, tracking, or the status of your order, our customer support team is always happy to assist you.
Website: basketora.space
Email: cs@basketora.space
Business Hours: Monday – Saturday
Response Time: Within 12–24 business hours