FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are usually processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The exact shipping cost will be shown clearly at checkout.
3. How long does it take to receive my order?
Most orders arrive within 7–14 business days with standard or free shipping. If you need faster delivery, we recommend Express Shipping (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be issued after we receive and inspect the returned items.
5. What materials are your kitchen baskets made from?
Our baskets are made from high-quality materials including wire mesh, stainless steel, natural rattan, fabric-lined options, and durable plastic — depending on the style. Material details are listed on every product page.
6. Are the baskets food-safe?
Yes. All baskets intended for food storage (fruit, vegetable, pantry) are made with food-safe materials. Please check the product description for specific details.
7. Do your baskets come with handles or lids?
Many of our baskets include built-in handles for easy carrying. Some models come with optional lids. This information is clearly stated on each product page.
8. Are the baskets stackable?
Most of our storage baskets are designed to be stackable, helping you maximize vertical space in pantries and cabinets. Please refer to the product specifications.
9. How do I clean the baskets?
Cleaning instructions vary by material:
- Wire & stainless steel: Wipe with damp cloth or wash with mild soap.
- Fabric-lined: Spot clean only.
- Natural rattan: Dust regularly and avoid excessive moisture.
10. Do you ship internationally?
Currently, we only ship within the United States.
11. How can I track my order?
Once shipped, you will receive a tracking number via email. You can also track your order anytime in your account under “Order History”.
12. What if my order arrives damaged?
Please contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or full refund as quickly as possible.
13. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please reach out to us as soon as possible.